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Ordering & Shipping

How to apply a discount code

You've just received a discount code, now how do you apply it? Easy!. Once you have your products in your cart, there is a box labeled "Gift card or discount code" right under your purchase. Enter your discount code in that box and click "Apply." At

Help, my payment has been declined [AVS error]

Payments that have been declined will often receive this error message:. Our system is reading that the billing address being entered doesn’t match what the card company has on file. While it's a good thing that fraud is being stopped thanks to these

Free Shipping offer details

Ordering over $99 to a US address? Let us cover your shipping! No code needed, just shop and ship for free :). This offer is available to US shipping destinations only, which will ship free via USPS First-Class. Offer is subject to change and is not

Shipping & delivery info

We ship Monday thru Friday:. How fast is shipping?Delivery times will vary depending on your distance from our distribution centers. We have one on the US East Coast and one in China; the ship-from location will vary depending on order's destination

Customs, VAT and Import Fees - Who Pays Them?

Customers are responsible for any duties, import taxes and brokerage fees charged upon arrival to a country outside the USA.These vary widely from country to country; please check with your local customs agency for details on estimated costs. DutyCal