You've just received a discount code, now how do you apply it? Easy!. Once you have your products in your cart, there is a box labeled "Gift card or discount code" right under your purchase. Enter your discount code in that box and click "Apply." At

You&apos;ve just received a discount code, now how do you apply it? Easy!Once you have your products in your cart, there is a box labeled &quot;Gift card or discount code&quot; right under your purchase. Enter your discount code in that box and click &quot;Apply.&quot; At that point, your discount will be recognized and taken off. However, if the item isn&apos;t part of the promotion, you&apos;ll be notified that the code cannot be applied.And please note that only one code can be applied at a time, and all offers and promotions are single-use and cannot be combined. &#xA0;<img alt height="277" src="https://distilunion.zendesk.com/hc/en-us/article_attachments/208804763/Screenshot_2016-10-12_at_12.30.12_PM.png" width="609" class="fr-fic fr-dii">

How to apply a discount code

Payments that have been declined will often receive this error message:. Our system is reading that the billing address being entered doesn’t match what the card company has on file. While it's a good thing that fraud is being stopped thanks to these

Payments that have been declined will often receive this error message:<blockquote>The transaction has been declined because of an AVS (address verification system) mismatch. The address provided does not match billing address of cardholder.</blockquote>Our system is reading that the billing address being entered doesn&#x2019;t match what the card company has on file. While it&apos;s a good thing that fraud is being stopped thanks to these security measures, it&apos;s frustrating to run into this error as an honest shopper!Thankfully there are a number of ways to fix this:<ul><li>Be sure the billing address you enter matches the card you&#x2019;re using (contact your bank to verify the address)</li><li>Make sure your browser&#x2019;s auto-fill is not incorrectly completing one or more of the fields</li><li>Try using a different card</li><li>Try using Paypal *this has been the most successful solution we&apos;ve heard from customers with the same issue*</li></ul>If after trying these options you still cannot get through, please <a href="https://distil.gorgias.help/en-US/contact">contact us</a> so we can assist you.

Help, my payment has been declined [AVS error]

Ordering over $99 to a US address? Let us cover your shipping! No code needed, just shop and ship for free :). This offer is available to US shipping destinations only, which will ship free via USPS First-Class. Offer is subject to change and is not

Ordering over $99 to a US address? Let us cover your shipping!&#xA0;No code needed, just shop and ship for free :)This offer is available to US shipping destinations only, which will ship free via USPS First-Class. Offer is subject to change and is not available for previous orders.

Free Shipping offer details

We ship Monday thru Friday:. How fast is shipping?Delivery times will vary depending on your distance from our distribution centers. We have one on the US East Coast and one in China; the ship-from location will vary depending on order's destination

&#xA0;We ship Monday thru Friday: <ul><li>Orders are typically prepared and shipped within 1 business day</li><li>Orders placed Saturday, Sunday or US holidays will ship the following&#xA0; business days</li></ul>&#xA0;How fast is shipping? Delivery times will vary depending on your distance from our distribution centers. We have one on the US East Coast and one in China; the ship-from location will vary depending on order&apos;s destination and products ordered. Transit times are estimates provided by the carrier which are not guaranteed, and do not include the time to process your order (generally 24 hours). Here are carrier estimates to addresses in the US: <ul><li>Standard and Free Standard 6-10 business days in the US </li><li>Priority Shipping 3-5 days delivered (orders must be placed by 12pm EST M-F)</li><li>Expedited Shipping 2 days delivered (orders must be placed by 12pm EST M-F)</li></ul>Keep in mind there can be delays in deliveries during high-volume holiday sales events&#xA0;<h2 id="h_01HFCY9M8PN947GKVGJ1R63QK1">&#xA0;</h2>Order Tracking As soon as your order is processed for shipping, you will receive a confirmation email with tracking information. Please allow 24 hours for the tracking to become active. Orders shipped from our China warehouse will have delayed tracking info because tracking isn&apos;t active until it hits the local country&apos;s delivery service. In that case, it can take up to 72 hours for tracking to become active.&#xA0;Inclement weather and other unforeseen events can cause delays in deliveries.&#xA0;Distil Union is not responsible in the instance of a lost item which is reported as &apos;delivered&apos; by the carrier.&#xA0;If you have issues receiving shipments, a faster service with insurance such as USPS Priority or FedEx is strongly advised.&#xA0; International (outside of US) Shipping - From the US Your shipment may incur an import tax or customs duty. These fees are the sole responsibility of you, the customer. Please contact your local customs office for further information. Be alert for delivery notifications from your customs office! If duties are due and not collected, your package is returned to us and your order will be canceled.<ul><li>USPS First-Class International may take up to 45 days&#xA0; Although it&apos;s typically faster, we cannot predict a delivery date for such packages. For time-sensitive deliveries and tracking capabilities, we strongly recommend using Expedited International.</li><li>Expedited International Usually to most addresses in 8-15 business days.</li></ul>NOTICE: Packages sent using an international mail-forwarding service are not guaranteed beyond delivery to the service&apos;s address. Distil Union will not replace undelivered packages that are sent via a forwarding service. Instead, please consider using a trackable, insured service such as FedEx or USPS Priority International.&#xA0;International (outside of US) Shipping - From China Your shipment may incur an import tax or customs duty. These fees are the sole responsibility of you, the customer. Please contact your local customs office for further information. Be alert for delivery notifications from your customs office! If duties are due and not collected, your package is returned to us and your order will be canceled.<ul><li>Standard International (6-15 days, depending on location)&#xA0; You should see an estimated time when calculating the shipping rate in your cart. Tracking from our China warehouse will be delayed until the package enters your country&apos;s delivery service.</li></ul>NOTICE: Packages sent using an international mail-forwarding service are not guaranteed beyond delivery to the service&apos;s address. Distil Union will not replace undelivered packages that are sent via a forwarding service. Instead, please consider using a trackable, insured service such as FedEx or USPS Priority International.

Shipping & delivery info

Customers are responsible for any duties, import taxes and brokerage fees charged upon arrival to a country outside the USA.These vary widely from country to country; please check with your local customs agency for details on estimated costs. DutyCal

Customers are responsible for any&#xA0;duties, import taxes and brokerage fees charged upon arrival&#xA0;to a country outside the USA. These&#xA0;vary widely from country to country; please check with your local customs agency for details on estimated costs.&#xA0;<a href="http://www.dutycalculator.com/country-guides/" rel="noopener" target="_blank">DutyCalculator</a> provides one free search&#xA0;by country.Customs, duty, and taxes are non-refundable: If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping&#xA0;charges cannot&#xA0;be refunded.Please note: We cannot avoid fees by marking your order as a &quot;gift&quot; (including Kickstarter pledges which are preorders) since this is unlawful and could jeopardize our ability to send our products outside of the US.

Customs, VAT and Import Fees - Who Pays Them?

Send an email to the Distil Support Team (and by "team" we mean a human named Rebecca 🙋‍♀️). We do our best to respond within 1-2 business days.

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