Help, my payment has been declined [AVS error]Updated 18 hours ago

Payments that have been declined will often receive this error message:

The transaction has been declined because of an AVS (address verification system) mismatch. The address provided does not match billing address of cardholder.

Our system is reading that the billing address being entered doesn’t match what the card company has on file. While it's a good thing that fraud is being stopped thanks to these security measures, it's frustrating to run into this error as an honest shopper!

Thankfully there are a number of ways to fix this:

• Be sure the billing address you enter matches the card you’re using (contact your bank to verify the address)
• Make sure your browser’s auto-fill is not incorrectly completing one or more of the fields
• Try using a different card
• Try using Paypal *this has been the most successful solution we've heard from customers with the same issue*

If after trying these options, you still can't get through, let us know at [email protected]